Driver safety · built in from day one

Both sides show up.

When a driver pulls up to a house they've never seen, they shouldn't be guessing. You take one photo of your porch facing the road. The driver sees it before they step out of the car. Nobody shows up blind. Nobody feels unseen. That's the whole pitch.

Why we do this

Every other app checks one side.
We check both.

The big apps make drivers hold up a selfie before every shift. They make them pose with the food at the door. They never ask anything of the customer. That's backwards — the driver is the one walking into a stranger's property alone, often after dark.

For our drivers
You see exactly where you're going before you get out.

When you accept a run, you see the customer's own photo: porch view, driveway, cars, visible pets, lighting. If something feels off, you flag it and we reroute the order. You never drive up to a surprise.

  • Photo-first dispatch — visual confirmation before the walk
  • Customer in frame when they opt in — match the face, feel safer
  • Friendly-dog notes, gate codes, parking tips — embedded in every run
  • Arrival match check — one tap: "looks right" or "something's off"
  • Paid extra for complexity — hard stops put cash in your pocket
For you, the rider
One photo. One time. Reused forever.

Stand on your porch, point your phone at the road, snap. We remember it. Every future order shows your driver the same trusted view. Step into the frame if you want — drivers appreciate a face. Update it anytime.

  • Take it once, reuse it automatically on every order
  • You stay in control — delete or update anytime
  • Optional self-inclusion — be visible if it helps you feel seen
  • Private add-ons — gate codes, dog warnings, meeting spots
  • Verified trust score grows each time a driver confirms a match
The flow

Three taps, one photo, forever.

1

Snap the porch view

Stand where a driver would hand you the bag. Point toward the street. Include your driveway or walkway. Optional: step into frame.

2

Flag the difficulty

Easy porch? Long gravel drive? Gated? Tell us once. The surcharge (if any) goes 100% to your driver as a complexity tip.

3

Driver arrives matched

When your run is active, the driver sees your photo. They confirm the match when they pull up. Handoff happens. Done.

Fair pay for hard stops

Complexity tips go 100% to the driver.

If your driveway is a quarter-mile of gravel or your house is behind a gate, your driver earns a bit more for the extra time. We don't skim any of it. We never hide it.

🚗
Curbside meet
You meet the driver at their car — fastest for everyone.
no fee
🏠
Standard porch
Driver walks to your front door, hands off, leaves.
no fee
📦
Contactless drop
Leave at a designated spot, driver walks away.
no fee
🛣️
Long driveway
Significant walk from where a car can park to your door.
+$3 to driver
🚪
Gated or complex
Gate code, side entrance, confusing access.
+$3 to driver
📞
Difficult — needs phone coordination
You'll need to talk the driver in. Rural routes, unusual houses, etc.
+$6 to driver

We don't take a cut of this. It's a tip, built in, always honest. 🤠

Driver's view on arrival

What a driver actually sees.

One tap to confirm the match. One tap to flag something off. We route help immediately if the scene doesn't match the photo.

ARRIVED · 221 W 4TH AEATS

Edna's dropoff

221 W 4TH ST, CLAUDE · +$3 long driveway
Edna's notes for you Long gravel drive, about 200 feet. Park by the propane tank. Dog is friendly — his name is Biscuit.
✓ Matches, continuing
Something's off
Questions

Yeah, we thought of that.

Is the photo required?
Strongly encouraged. For caretakers of elderly parents (our main customer), it's a one-time setup that makes every future order safer and smoother. First-time on-demand orders without a photo still ship, but drivers see "no photo on file" and may decline rural stops they don't know.
What if someone else sees my photo?
Only the assigned driver for an active run can see it. Photos live on our servers with unguessable URLs — nothing about them is indexed publicly. When you cancel service, all your photos delete permanently.
Do I have to be in the photo?
No. Most customers photograph just the porch view. If you want the driver to recognize you at the door, you can include yourself — it helps for wheelchair deliveries, hearing-impaired customers, or anyone who wants the extra layer. Entirely your call.
My mom can't take a photo. She's 84.
That's what the caretaker subscription is for. You set up her porch photo when you sign her up. She never has to touch it. The driver arrives, sees the photo you took, verifies the match, hands off to your mom — who never had to figure out a phone camera.
What if my driver flags a mismatch?
The run pauses. A human from Aeats calls you immediately. If it's a stale photo (you re-graveled the drive), we update it. If it's a wrong address (we pulled up to the wrong house), we reroute. If something feels actually unsafe, we pay the driver their full fee and cancel the run.
Is this surveillance?
No. You control the photo, you decide what's in it, you can delete it anytime. We don't analyze it, we don't sell it, we don't train anything on it. It's a two-party handshake, not a corporate dragnet.

Next order, both sides show up.

Set up your dropoff photo once. Every order after runs on trust you built in thirty seconds.

Order with Safe Handoff Drive for us